Privacy Policy

StorMaster Self Storage

Effective Date: 02/27/2026

StorMaster Self Storage (“StorMaster,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, rent a storage unit in Pittsburg, or interact with us online or in person.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to a particular individual.

Personal Information

Personal information we may collect includes your full name, mailing and billing address, email address, phone number, driver’s license or other government-issued identification, vehicle information for vehicle storage rentals, insurance information, payment details processed securely through third-party providers, and rental history and account records.

Internet and Technical Information

We may automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, website usage data, and information collected through cookies and similar tracking technologies.

Commercial Information

We may maintain records of services rented, payment history, and communications between you and StorMaster Self Storage.

2. How We Use Your Information

We use personal information to process rentals and reservations, verify identity, process payments and prevent fraud, and provide customer service. We also use information to send account-related notices such as billing statements, payment reminders, and lien notices.

In addition, we may use your information to improve website functionality and customer experience, send marketing communications where permitted (with opt-out rights), and comply with legal obligations under California law.

3. How We Share Personal Information

We do not sell personal information.

We may disclose personal information to payment processors, website hosting providers, property management software providers, marketing and communication platforms, lien and auction service providers when required for delinquent accounts, and law enforcement or government agencies when legally required. All service providers are required to maintain the confidentiality and security of your information.

4. California Privacy Rights (CCPA/CPRA)

Under the California Consumer Privacy Act, California residents have specific rights regarding their personal information.

Right to Know and Access

You have the right to request the categories of personal information we collect, the sources of that information, the business purpose for collecting it, the categories of third parties with whom we share it, and a copy of the specific personal information we have collected about you.

Right to Delete and Correct

You may request deletion of your personal information, subject to certain legal exceptions such as maintaining rental or financial records. You may also request correction of inaccurate personal information we maintain about you.

Right to Limit Use of Sensitive Personal Information

We use sensitive personal information, such as driver’s license numbers, solely for identity verification and legal compliance purposes.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights under California law.

To submit a privacy request, please visit:

https://stormasterselfstorage.com/contact

We may need to verify your identity before fulfilling your request.

5. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve performance, analyze traffic patterns, and enhance user experience. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill rental agreements, comply with California lien laws, meet tax and accounting requirements, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect personal information. However, no transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. SMS and Email Communications

If you provide your phone number, you consent to receive transactional text messages related to your rental, including payment reminders and account notices. Marketing messages are sent only with your consent, and you may opt out at any time by replying “STOP” to text messages or using the unsubscribe link included in marketing emails.

9. Third-Party Links

Our website may contain links to third-party websites. StorMaster Self Storage is not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.